Refund Policy

At NectoLab, we strive to ensure your satisfaction with our services. Our refund policy is designed to provide you with a clear understanding of the circumstances under which you may be eligible for a refund.

Refund Eligibility

Lead Generation Services: Refunds for lead generation services will be considered on a case-by-case basis. We are committed to addressing any issues and concerns to ensure your satisfaction.
Service Non-Delivery: If, for any reason, we fail to deliver the agreed-upon services, you may be eligible for a refund. Please contact us promptly to report any such issues.
No Refunds on Change of Mind: We don’t refund money due to a change of mind or circumstances beyond service delivery.
Refunds After 20% Project Completion: Please note that no refunds will be catered after 20% of project completion.

Refund Process

To request a refund, please contact us at sales@nectolab.com or +92 345 8970102 within 3 days of the service issue. Provide detailed information about the problem, and our team will review your request in a timely manner.

Charge Backs

We understand that situations may arise where you may initiate a chargeback through your payment provider. However, we kindly request that you follow our refund policy before pursuing a chargeback.

Charge Back Process

Contact Us: Before initiating a charge back, please reach out to us at sales@nectolab.com or +92 345 8970102 to discuss any issues or concerns. We are committed to resolving problems to your satisfaction.
Resolution Attempts: We will make reasonable efforts to address and resolve any issues you may have. Our goal is to provide a satisfactory solution and avoid the need for a charge back.
Charge back as Last Resort: If, after our attempts to resolve the issue, you remain dissatisfied, and a charge back is still necessary, we understand. However, we encourage open communication and will work diligently to understand and address your concerns.

Contact Us

Your privacy is of great importance to us, and we are here to address any questions, concerns, or requests you may have. Please feel free to reach out:

Our Commitment

At NectoLab, we hold your privacy in the highest regard. Our unwavering commitment to the security of your information, along with our dedication to transparency, trust, and responsible data handling, are at the core of our values. We appreciate your trust in us and thank you for being a valued member of our community. We eagerly look forward to supporting you in your educational journey.